Cancellation and Refund Policy

1. The Play Fest Event cancellation and refund policy defines the conditions under which refunds and cancellations for our casino events are possible. If you need to cancel your participation in an event, we provide clear refund guidelines.

2. Cancellation requests must be submitted within the specified deadlines. Refunds are only possible under certain conditions, such as technical issues or organizational errors. All requests must be submitted through the official Play Fest Event contact channels.

3. Once we receive your request, we will review the details and inform you of our decision. Refunds are typically processed via the original payment method used. Processing times may vary depending on the payment provider.

4. Some exclusive events or VIP packages may be excluded from refunds. These exceptions will be clearly communicated at the time of booking. Play Fest Event reserves the right to decline requests that do not meet the specified policy guidelines.